SHIPPING & RETURNS

Returns & Refunds

At That’s Sew Patty, every item is made with care, and we want you to love what you receive. If something isn’t right, we’ll work with you to make it right.

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Handmade Items​

Return window:

You may return unused items within [10] days of delivery.

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Condition:

Items must be unused, unwashed, and in their original condition with any tags or packaging included. Items showing signs of wear, odors, pet hair, or alterations can’t be accepted.

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How to start a return:

Email us at pattysewsthings@gmail.com within [10] days of delivery with your order number and a brief reason for the return. We’ll reply within [1 to 2] business days with return instructions. Please don’t send items back before contacting us.

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Return shipping:

For change-of-mind returns, the customer covers return shipping. If your item arrived damaged, defective, or incorrect, we’ll cover it.

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Refunds:

Once we receive and inspect your return, we’ll refund your original payment method within [5 to 10] business days. Original shipping costs are non-refundable unless the return is due to our error. 

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Exchanges:

Exchanges will only be made if we sent the wrong item to you and we have the correct item in stock. Otherwise, a refund will be issued to your original payment method.

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Custom and made-to-order items:

Because these are made specifically for you, they are final sale unless they arrive damaged or incorrect.

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Clearance items:

Items marked “final sale” can’t be returned or exchanged.

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For Direct To Garment Items:

Our print-on-demand products are printed and shipped after you order, so they aren’t eligible for returns or exchanges due to change of mind or sizing. Please check the size information for each item before ordering.

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Wrong Address:

Please make sure you are providing a valid delivery address. If you provide an address that is considered insufficient by the courier, or your shipment is unclaimed, the shipment will be returned to the printing facility. You will be liable for reshipment costs once I have confirmed an updated address with you.

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Lost in Transit:

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on my part (ex: I entered wrong address, different from what you provided) are covered at my expense.

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Misprinted/damaged/defective items:

Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received.

If your item is damaged, I will look into the order, you will be asked to share a detailed description of the problem and add quality photos where I can see the issue. I’ll be happy to assist and reship the product for you.

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Buyers Remorse:

I do not provide a refund for buyers remorse. Please make sure the item is what you want before you purchase it. Contact us before returning any item.